Frequently Asked Questions - Mentors

Yes! We provide training materials so that all of our mentors feel supported to deliver amazing mentoring to our community.

Work through our Mentor Training course where you’ll learn how to become one of our top mentors, be able to access mentoring cheat sheets to help you plan your sessions AND receive a badge to show you’re one of our trained mentors 💪

When a mentee has requested a 1:1 mentoring session with you, you’ll receive an email and a notification on your Dashboard under ‘Requests‘.

Once you click through from your email or your Requests tab, you’ll be able to read about your potential mentee, learn more about their business and what they need help on and, in some cases, find out their ‘business health’.

Once you’ve assessed your mentee’s request you’ll be able to accept the call, propose another time or decline the call.

1. Click the time slot you’d like to accept (if they’ve only offered one slot, you’ll only see one option)
2. Choose a call provider that you’d like to use to host your session. You can input your own Google Meets, Zoom or Microsoft Teams link OR we can create a free meeting link for you.
3. Once you’ve confirmed your meeting link, click ‘accept request’

Your confirmed 1:1 will now show on your Dashboard and under ‘Bookings’!

We’ll also send you an email to confirm your session is all set up 😊

Top Tip:
Add your 1:1 session to your online calendar so that you get calendar reminders about your session!

If you’d like to mentor a business but can’t make the time they’ve suggested, don’t worry!

We have a handy ‘propose new time’ button which allows you to let the mentee know you’re interested and allows you to propose a new time.

1. On your Dashboard, click the 1:1 you’d like to consider
2. Click ‘propose new time’
3. Select the date & time you’d like to propose
4. Assign a meeting link for the session

Wait for the mentee to accept or decline your proposed new time.

If a request has come through which you can’t make, simply select ‘decline’ and we’ll match the mentee with another mentor.

If you’re able to leave feedback about why you’ve decided to decline the request, it’ll help us to better match you in the future.

If you’re not receiving mentoring requests right now, don’t worry!

Our community will have periods when they need lots of support and other periods when they don’t need so much. So don’t lose heart!

Here are a couple of things you can do to increase the chance of receiving new requests:

• Log in regularly – this pushes you to the top of our volunteering page
• Add/update your mentoring interests so we can match you with the right mentees
• Add a profile photo if you don’t have one already 😊

When a session is confirmed, you will receive an email and notice on your Dashboard with all the call details.

Please note: the meeting is not automatically added to your calendar so make sure you press the “Add To Calendar” button in the email or on your Dashboard.

This integrates with all major calendars including Google Calendar, iCal and Outlook, and allows you to add this event to your online calendar!

When adding the meeting to your calendar, we recommend that you set a 24 hour and a 10 minute reminder.

If you need to cancel a session, please make sure to cancel through our platform, as cancelling an event in your personal calendar doesn’t cancel the event on our platform.

If you need to reschedule a call you have booked, simply find the call on your Dashboard, click ‘reschedule or cancel this call’ and then select ‘reschedule’. You’ll then be able to propose a new time to your mentee.

We recommend chatting with your mentee first to let them know you’ll be rescheduling and to see if there’s a good time for you both to reschedule for.

It all depends on what requests we receive from small businesses and charities! If you have skills in an area that’s high in demand at the moment, you’ll likely get a request pretty quickly.

Sometimes it might take a bit longer and if you’ve not received any after a few weeks of joining, check out our FAQ: ‘I’m not receiving mentoring requests, what should I do?’

If you’re feeling overwhelmed by a lot of requests coming in – don’t panic!

It’s likely you’ve got skills in an area that’s in high demand with our community 😊

We understand you’re busy, so please only accept requests that you’re comfortable fulfilling and fitting into your schedule.

Once you’ve accepted the sessions you’re able to help with, please make sure to decline the outstanding requests. Don’t worry, the mentee won’t be alerted that you declined their request! This just helps us to redirect their request to other mentors in the community who may have the capacity to support them on this occasion 😊

If you feel like you’re consistently receiving too many requests, you might like to reduce the topics you’re offering mentoring in and/or change the number of hours you have available to mentor.

As our service is available globally, sometimes you might receive requests from small businesses or charities that are based outside of your local time zone.

If you prefer to only mentor organisations that are based in specific countries (or time zones), let us know via your Preferences, in the “Preference for location of mentees” section.

Simply log into your account at the time of the session and click the ‘join call’ button on the session! Alternatively, we’ll send you a reminder email on the day of your call so you can also click the ‘join session’ link in that email too 😊

We are truly sorry to hear that your mentee was not able to join the call.

Please let us know that the mentee was a ‘no-show’ using the feedback form you can find on your Dashboard under the tab ‘Completed’.

From there, select ‘Leave feedback for the mentee’, select 0 and check the first checkbox, ‘The mentee did not show up’.

This will let the team know that your mentee didn’t attend your call and they’ll be able to reach out and see what happened and help to support you both.

Don’t worry – that’s not a problem!

Simply click “Decline the request” in your dashboard and we’ll then try to find another available mentor to support the mentee. When you decline the request, please leave a reason if possible as this helps us to match you better in the future!

Yes! If you had a great experience speaking to the small business or charity, and you would be happy to speak with them again, you can offer them a follow-up call.

After each call, you’ll be asked to provide feedback. If you rate the session a 9 or 10, you’ll get the option to offer a “follow-up” with the organisation, so they can book a second call with you.

This will send them a notification that you enjoyed speaking to them and you are open to a follow-up call should they need it.

Alternatively, you can share your profile with your mentee so that they can book with you directly! 😊

If you feel like you have new skills that you can mentor in, or you’d like to change some of the topics you originally selected, simply head to ‘mentoring preferences’ and add/remove any interests!

If your availability has changed, simply head to ‘mentoring preferences’ and then ‘availability’. You’ll be able to change the days and times you’re available there.